UAE: DEWA adopts cubic metre as unit to measure water consumption

"We are committed to adhering to local and international regulations to ensure our services meet the highest standards of quality, efficiency, reliability and availability. Adopting the cubic metre as a uniform and globally recognised measurement unit, rather than the imperial gallon, is a significant step towards enhancing alignment with international best practices. This transition will facilitate benchmarking across sectors, support our efforts to provide world-class services and enhance DEWA's leadership in innovation and sustainability, ultimately benefiting customers and stakeholders," said Saeed Mohammed Al Tayer, MD & CEO of DEWA.

The smart meters currently installed for customers are already compatible with the cubic metre measurement system, so no changes to customers' meters will be required. To ensure a smooth and seamless transition, DEWA will include both units (cubic metres and gallons) in water bills and on the customer dashboard as part of the preparatory phase. The final adoption of the new unit will take effect with the March 2025 billing cycle. Customers will be informed of the change through official communication channels.

The current smart meters installed for customers are already compatible with the measurement system in cubic metres, and DEWA will not change customers' meters. To ensure an easy and seamless change, DEWA will begin to include both units (cubic metres and gallons) in the water bills and the customer's dashboard, in preparation for the final adoption of the new unit, starting from March 2025 billing cycle. Customers will be notified of the new change through official communication channels. (ANI/WAM)