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Air India on Saturday clarified that they have proactively capped economy class fares on all non-stop domestic flights starting 4 December, aiming to shield passengers from sudden price spikes triggered by automated revenue management systems.
The airline clarified that some expensive multi-stop or mixed-class fares seen on third-party platforms cannot be fully controlled, but it is working with these platforms to address the issue. https://x.com/airindia/status/1997238043275923551?s=20 In a post on X, Air India Spokesperson shared, "Air India & Air India Express clarify that, since 4 December, economy class airfares on non-stop domestic flights have been proactively capped to prevent the usual demand-and-supply mechanism being applied by revenue management systems. We are aware of screenshots of last-minute itineraries with one-stop or two-stop flights or a combination of economy and premium economy or business cabins taken from third party platforms. It is not technically possible to cap all such permutations, but we are engaging such platforms to exercise oversight." "Air India and Air India Express are seeking to add capacity to help travellers and their baggage reach their destinations as quickly as possible," the post read. Meanwhile, IndiGo operations across India remained severely disrupted even on Saturday, with more than 100 flights cancelled, leaving thousands of passengers stranded at airports in Mumbai, Hyderabad, Guwahati, and other cities. According to airport data accessed today, several major hubs reported significant cancellations by IndiGo. Hyderabad Airport recorded 69 planned cancellations, including 26 arrivals and 43 departures. At Delhi Airport, operated by GMR, 86 IndiGo flights were cancelled for the day, comprising 37 departures and 49 arrivals. Ahmedabad Airport also reported disruptions, with 35 departures and 24 arrivals listed under planned cancellations. At Kolkata Airport, 73 arrivals and 102 departures were scheduled for the day, of which 21 arrivals and 20 departures were cancelled. As of 0900 hrs, the airport recorded 22 departures and 14 arrivals as actual movements. The ongoing disruption has left thousands of passengers stranded across India, highlighting the operational challenges faced by one of the country's largest airlines. Passengers have urged the airline to provide timely updates and support to minimise inconvenience. The Ministry of Civil Aviation (MoCA) directed IndiGo Airlines to clear all pending passenger refunds without delay. According to an official release, the Ministry has mandated that the refund process for all cancelled or disrupted flights must be fully completed by 8:00 PM on December 7 (Sunday). The Ministry has also instructed airlines not to levy any rescheduling charges for passengers whose travel plans were impacted by cancellations. It emphasised that any delay or non-compliance in processing refunds will invite immediate regulatory action under the Ministry's powers. (ANI)
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