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Similar to the monitoring of public complaints received by senior district officers such as the District Magistrate and Police Captain, complaints received in the offices of the Chief Development Officer (CDO) and Sub-District Magistrate (SDM) will now also be monitored.
Under the new system, public complaint applications submitted to CDO and SDM offices will be entered into the Jan Sunwai-Samadhan System (IGRS). This will ensure timely resolution and establish accountability for the officers involved. It should be noted that for the resolution of complaints, the general public can submit applications through various channels including the Chief Minister's Office, Deputy Chief Minister's Office, District Magistrate's Office, Police Commissioner or Senior Superintendent of Police or Superintendent of Police Offices, Sampoorna Samadhan Diwas (Tehsil Diwas), Thana Samadhan Diwas, Public Facilitation Centers, Government of India (PG Portal), Chief Minister's Helpline 1076, portals, and apps. The resolution of complaints is managed by the concerned officials through the Integrated Grievance Redressal System (IGRS). Recently, when the Chief Minister reviewed the public grievance redressal system, it was found that there are offices in districts where public grievance petitions are received, but there is no system in place to log and resolve these petitions through the Integrated Grievance Redressal System (IGRS). Sub-District Magistrate offices and Chief Development Officer offices receive important applications on a daily basis. These offices are now being integrated with the IGRS. After the conclusion of the Lok Sabha elections, the Chief Minister, in a recent video conference meeting with senior field officers, informed that the Janata Darshan program has been resumed. He directed that senior officers stationed at the district, tehsil, block, range, and zone levels should also start regular public grievance redressal programs. Officers are required to be present for public grievance hearings every day from 10 AM to 12 PM. They have been instructed to listen to the public's problems and complaints with sensitivity and ensure appropriate resolution within a stipulated time frame. The Chief Minister explicitly told the officers, "The satisfaction of the public is the benchmark for your performance." The Chief Minister's aim with this initiative is to ensure that people's issues are resolved at the lowest level of administrative officials. (ANI)
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