DMRC trains commuters for better travel experience - News

The DMRC has imparted training to the second batch of the Metro Citizens Forum to act as volunteers to instill better behavior, etiquette and discipline among fellow passengers.

Delhi Metro spokesman Anuj Dayal today told UNI the training-cum-orientation programme called 'Sahyog' was recently conducted at the DMRC Corporate Headquarters, during which the volunteers were given information about various important aspects of Metro operations such as customer orientation, etiquettes, co-operation with passengers, vacating seats for the elderly and ladies, ticketing procedures, boarding and de-boarding from trains, security mechanism, disaster management and cleanliness. About 100 volunteers attended the programme and were later handed over Citizens Forum badges.

The first such training programme had been held in January, when over a hundred volunteers joined the Metro Citizens Forum.

Since then, the number of volunteers has swelled to about 250 now.

Members of the Citizens Forum cut across all age and social groups such as students, doctors, retired Army officers, teachers, businessmen and elderly citizens.

The Citizens Forum initiative came as a follow up of Delhi Metro's plans to start the Value Guide Programme in association with the Foundation for Restoration of National Values (FRNV), a non-governmental social service organization. The DMRC plans to enroll more passengers as citizen volunteers in the future as about 20 lakh commuters are expected to use the Metro system by the end of 2010.

-- (UNI) -- 09DI9.xml

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