Tuesday, August 11, 2020
News
NEWS HOME
»
PRN INDIA
Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement Management with its OneCloudā„¢ Portfolio
  SocialTwist Tell-a-Friend  
   

Avaya's solutions combine resources, insights, and knowledge from across the organization to deliver outstanding customer and employee experiences

SANTA CLARA, California, July 2, 2020 /PRNewswire/ --  Based on its recent analysis of the North American workforce engagement management (WEM) market, Frost & Sullivan recognizes Avaya Holdings Corp.  (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, with the 2020 North American Growth Innovation Leadership Frost Radar Award. The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio provides customer and workforce engagement solutions supplemented by capabilities such as artificial intelligence (AI)-infused bots, predictive routing, real-time sentiment analysis, and agent guidance. These capabilities connect all touch points across the customer journey including voice, video, chat, messaging, social, and screen.

"Avaya's capabilities can intelligently transition customer needs from self-service AI to human interaction and deliver a personalized journey across the entire organization, from front- to back-office, for superior CX," said Nancy Jamison, industry director. "Its developer tools and APIs allow in-house and partner developer communities to innovate and integrate applications. Some of its notable AI- and mobility-based products include Avaya Conversational Intelligence, Avaya Mobile Experience, Avaya Mobile Identity, and Avaya AI Routing."

Avaya's flexible CCaaS options, supporting public, private, and hybrid deployment, enable customers to leverage the cloud model best suited to their business needs. The Avaya OneCloud CCaaS portfolio provides customer and workforce engagement solutions supplemented by capabilities such as AI-infused bots, predictive routing, and real-time sentiment analysis and agent guidance. Also, its OneCloud UCaaS solutions can function in all environments, as can Avaya Cloud Office. Frost & Sullivan recognizes Avaya as one of the few providers with a full line of devices and endpoints. It complements its continued R&D investment with technology partnerships, including majors such as Verint, Afiniti, Nuance, Google, Avaya's A.I.Connect and DevConnect programs, to round out its full-stack of WEM and WEM-supporting products.

"In an evolving economy where experience is a differentiator for brands, we are honored to be recognized for our commitment to enhancing customer and employee experiences for our clients," said Anthony Bartolo, Avaya executive vice president and chief product officer. "Avaya continues it's ongoing investment in customer-led innovation and expanding our ecosystem of technology partners that work with us to deliver a robust portfolio of customer engagement, workforce engagement management and workforce optimization solutions. This award helps highlight that in a sea of contact center providers, Avaya is far differentiated by our breadth of WEM solutions and experience, over anyone else in the field."

Avaya customers including Conduit Global, Florius  and Canon Financial Services, among others, are driving improved engagement and business outcomes with WEM innovation. Strategically, Avaya combines solutions to bolster its core capabilities as part of the WEM portfolio. For example, for recruitment and onboarding, the Avaya Conversational Intelligence solution sends real-time sentiment and intent with context to the desktop to help new hires make informed decisions.

"Avaya's WEM cloud delivery and subscription models are well-suited to both mid-market and large enterprises. Overall, it is set to lead the industry with a converged UC and contact center platform that can redefine WFO for unique CX and EX, even beyond contact centers,"  noted Jamison. "Strong partnerships and substantial investments in R&D have positioned Avaya for notable growth in 2020."

The Growth Innovation Leadership (GIL) best practice is bestowed upon companies that are market leaders that are at the forefront of innovation.   These companies consolidate or grow their leadership position by continuously innovating and creating new products and solutions that serve the evolving needs of the customer base. These companies are also best positioned to expand the market by strategically broadening their product portfolio.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

To get an in-depth look from Avaya at how to simplify, modernize, and automate customer journeys to build customer loyalty, click here.

About Frost & Sullivan

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Contact:
Kristen Moore
P: 210.247.3823
E: kristen.moore@frost.com

About Avaya
Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we've enabled organizations around the globe to win ā€“ by creating intelligent  communications experiences for customers and employees. Avaya builds open, converged and innovative  solutions to enhance and simplify communications and collaboration ā€“ in the cloud, on-premise or a hybrid of both. To grow your business, we're committed to innovation, partnership, and a relentless focus on what's next. We're the technology company you trust to help you deliver Experiences that Matter. Visit us at  http://www.avaya.com.

Contact:
Alex Alias
P: 669.242.8034
E: alalias@avaya.com

Cautionary Note Regarding Forward-Looking Statements
This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company's Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause the Company's actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company's SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

More News by PR Newswire India

Xinhua Silk Road: Seraphim inks 150MW PV module supply agreement with Raystech at SNEC PV POWER EXPO 2020

CEOs: Post-Covid changes are permanent and there are more to come

/C O R R E C T I O N -- Vype/

PHC Holdings Corporation and Ascensia Diabetes Care Announce Financing Agreement and Exclusive Global Commercial Agreement With Senseonics

SIRVA Earns Highest Average Score in Relocation Mortgage Overall Satisfaction

Global Fund Launches Search for Inspector General

NEOM selects U.S. construction leader Bechtel to accelerate primary infrastructure development for its Cognitive Cities

ECHO India and Naukri.com launch COVID Healthcare Professionals Initiative to scale up India's response to COVID-19

Xinhua Silk Road: Eastern Chinese city attracts investors by creating sound biz environment

Informa Markets in India in association with Jewellery NET announces launch of the 'Jewellery & Gem Virtual Exhibition'

Frost & Sullivan Reveals Innovative Technologies to Revolutionize the Global Building Automation Systems Market

One of India's Most Affordable Modern PC for Daily Use - RDP ThinBook2

miR Scientific Announces Validation of its Urine Based, Non-Invasive Prostate Cancer Test Published in the Journal of Urology

TATA Projects completes Surathani-Phuket transmission line project in Thailand

Penta Security Acclaimed by Frost & Sullivan for IoT-Based Innovative Smart Security Solutions

New York Times best-selling author, Martin Lindstrom launches new COVID-safe travel tips e-book

Kavalan Announces its Second 'STR Whisky'

Hisense and Paris Saint-Germain announce global partnership

JD Institute Announces the Commencement of Fashion Styling - Online Certification Program

AIC-IIITH Foundation Selects 10 Tech-based Social Enterprises Focused On Sustainable Development Goals

Tejas Networks bags Rs. 66 crore order for a prestigious Indian Defence Network Project from L&T Construction

Xobin launches standardized assessments and interviews for remote recruitment

Building AQuisition Partners United Brings Asian Investors Into Fund

Hyundai Motor Announces IONIQ Brand Dedicated to EVs, Opening New Chapter for Customer-Centric EV Experiences

THRIVE II: This Is What It Takes releases trailer August 8th in 15 languages for sequel to one of the top watched documentaries of all time

First liquid biopsy to receive FDA Approval for comprehensive tumor profiling across all solid cancers, Guardant Health's Guardant360Ā® CDx, gains credibility among oncologists in Asia, Middle East and Africa.

First hospitals in U.S. implant next-generation cardiac device to reduce risk of stroke

Vype Celebrates 30 Days of Summer with 30 Prize Draws

TekMonks launches globally successful work-from-home digital solutions in India

Huawei Users Get Gifts to Celebrate Motorball Launch on AppGallery

Shemaroo, TVS Credit among leading brands increase Push Notifications Delivery by 50 to 70% with Netcore's Smart Push

GE Healthcare and NTTF partner to offer courses for healthcare technician roles

SGS is Accredited by The National Accreditation Board For Certification Bodies for Certification Of PPE Medical Coveralls for Exports

IAS First to Integrate with Google Ads Data Hub for Viewability and Brand Safety, Bringing Advertisers Privacy-Centric Metrics Across YouTube

ETMONEY launches India's Favourite Investment product, Fixed Deposits, assuring up to 7.35% returns

OKEx's BTC Perpetual Swap Funding Rates Among the Most Competitive in the Industry

Thentia Closes Series A With BDC to Bring Advanced Tech to Regulation

Dietary cholesterol and phytosterols contribute directly to heart disease

Media Advisory - BMO Financial Group to Announce its Third Quarter 2020 Results

CoinPayments Launches Global Business Development & Partnerships Team, Hires Key Executives in North America and Europe to Drive Growth

Covistat, Biopharmaceutical Company Developing Low-Cost COVID-19 Treatment, Acquires IP From World Leader in Respiratory Disease Medicine

Alembic Pharmaceuticals raises INR 750 crores via QIP, issue subscribed by nearly 2x. Monarch Networth Capital Ltd banker to the issue

Simplilearn and NSDC Announce Collaboration to Upskill Professionals in Digital Skills

Russell Reynolds Associates Acquires Cultural Analytics Business From Workplace Analytics

Scener and Agora Partner to Scale Watch Party Platform After Seeing 100x Growth

Enhanced Technologies Help E-commerce Platforms and Merchants Deliver a More Intelligent Live Streaming Experience

OnePlus and PUBG MOBILE Team Up to Deliver Exclusive 90 FPS Experience for Mobile Gamers

Milliman adds J.P. Augeri to global retirement and benefits team

Borderless Capital Invests in and Partners with StakerDAO to Accelerate Access to DeFi Across Algorand Ecosystem

The 23rd TDOĀ® Software and 2nd GentleWaveĀ® User Meeting Moving to an All Virtual Experience

Smarten Announces an Innovative eLearning Course, 'Be a Citizen Data Scientist - Aspire, Inspire, Become'

Token Metrics launches 14 AI cryptocurrency indices

Caprion-HistoGeneX and Viroclinics-DDL announce a strategic partnership to offer integrated, complementary services to advance infectious disease research and COVID-19 therapeutic development

Thailand BOI Urges Investors to Focus on Business Upgrades Ahead of 2021 Recovery

Timex Brings Back '80s Nostalgia With The Launch Of T80 PAC-MANā„¢ In India During Amazon Prime Day 2020

Global Gas Industry Set to Resume Growth Post-Pandemic, Adopt Low-Carbon Technologies for Long-Term Growth

Celgard Successful in UK Court and is Granted Injunction Against Senior Battery Separator Imports Through Trial

CIIE: Larger, high-quality international import expo gearing up for November

REDD Intelligence Closes $5.8m Equity Financing to Accelerate Global Expansion, Expand Emerging Market Research Offering, Open London Office

Call for Entries now open for Lexus Design Award India 2021

Endress+Hauser Commended by Frost & Sullivan for Leading the Liquid Analyzer Market with Its Best-in-class Digital Instrumentation and Solutions

Lasa Supergenerics Q1FY21 Pat at 5.37 crs, Up 437% YoY

MSI unveils exciting Independence Day Sale offers on Flipkart and Amazon

IPM India Wholesale Trading Private Limited is Great Place to WorkĀ® Certified

CIE@IIIT Hyderabad announces 11th Cohort of deeptech and 5th Cohort of medtech Accelerators

Glenmark introduces higher strength (400 mg) of FabiFluĀ® to reduce pill burden of COVID-19 treatment

The Global Business Barometer improved for the second straight month, with the 3-month outlook for many industries moving from "much" to "somewhat" worse

PayU enables merchants to scale up financial operations with enhanced payouts solutions suite

'Let go of your Ego and you will ļ¬nd God'- The new E-book by AiR shows the way to find God

KBC releases Value Chain Optimization Manifesto to guide an embattled Energy and Chemical industry back to profitability

Income Solution For All Age-Groups: Edelweiss Tokio Life - Active Income Plan

Mediaocean Acquires Symsys To Expand European Operations

AVCtechnologies Announces Agreement to Buy Ribbon's Kandy Communications Business

Global Advanced Metals Announces Appointments of Donna Grier and Renee Hornbaker to Its Board of Directors

The Royal Canadian Mint Recognizes the 150th Anniversary of the Northwest Territories in its Newest Suite of Collector Coins

X2O Media Introduces Two New Media Players to Their Full Solution Offering

Jacobs Applauded for Its Best-in-Class Digital Water Solutions and Robust Partner Network

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe

Eye Level Literary Award 2020 for Aspiring Young Authors Goes Online

Johnson & Johnson Announces Agreement with U.S. Government for 100 Million Doses of Investigational COVID-19 Vaccine

Mercedes-Benz and CATL as a major supplier team up for leadership in future battery technology

Frost & Sullivan Presents Top Sensor Technologies Impacting the Future of Smart Cities

Global consumer electronics giant Hisense unveils its 'Made in India' television range; to be available from 6th Aug 2020

Axis Bank & Innoviti tie-up to extend affordability in times of COVID crisis through Debit Card EMI on POS terminals

Appointment of Ms. Supriya Prakash Sen as a Director on the Board of Azure Power Global Limited

83% Educational Institutions Plan to Conduct Exams Online, Finds Mercer | Mettl's Recent Study

OKEx Launches Peer-to-Peer Trading Platform With Multiple Payment Methods in India

Xoxoday's journey of motivating 2+ mn humans

Edelweiss Tokio Life - Active Income Plan: A Three-Generation Income Solution

ONE Championship Lands in Top 10 in Facebook Engagement Among Global Sports Properties

NTT Ltd. Acclaimed by Frost & Sullivan for its Comprehensive Intelligent Solution Suite for Enterprise Systems Integration

Malibu & DJ Dillon Francis Remix an Internet Sensation into a Summer Anthem You Can't Ignore

The Point-of-Care Ultrasound Certification Academy announces Doctors Without Borders as MissionPOCUS selection for 2020

Perfect World CEO Dr. Robert H. Xiao: Content Consumption to Change Dramatically Thanks to 5G

Perfect World CEO Dr. Robert H. Xiao: the COVID-19 pandemic will stimulate new growth across the e-sports industry

Cordico Announces Exclusive Partnership With 'Emotional Survival' Author Dr. Kevin Gilmartin

CFA Institute to Transition to Computer-Based Testing For All Levels of the CFAĀ® Program in 2021

CoinLock Launches Netflix-Like Annual Subscription Model to Buy or Sell Bitcoin, Providing Members with Unlimited Trading Capacity and Saving Them Millions in Fees.

Lighting Industry Leaders Join Forces to Offer Ultraviolet Light Safety Guidance

Connected for Better: AACSB's Focus on Positive Societal Impact

Suresh Raina, Yuzvendra Chahal, Parthiv Patel & Pathan Bros join hands with Amitabh Shah's Yuva Unstoppable & Vedanta Limited

Philips Audio expands its product portfolio on Amazon Prime Day Sale

Gramercy Statement on Agreement Between Argentina and its Creditors

A Doctor from Visakhapatnam Wins ā‚¹50 Lakhs in Junglee Rummy's RPL 8 Tournament

Kajal Agarwal takes her stance on #VocalforLocal - KhelPlay Rummy

OSH India Virtual Expo: A virtual initiative to create and sustain awareness for Occupational Safety and Health

Goodknight Fabric Roll-On vows to protect children in their indoor playgrounds in a new digital film

World Federation of Hemophilia (WFH) publishes "The WFH Guidelines for the Management of Hemophilia, 3rd edition"

Edtech venture GlobalShala aims to cultivate design thinking, entrepreneurship, and innovation to solve global challenges highlighted in United Nation's SDGs through the launch of their 'Superhero U' competition with prizes worth $90,000

Godrej & Boyce sees growth in precision engineered equipment as 'Make in India' policy gathers momentum

Staying the Course: Golden Agri-Resources' latest Sustainability Report highlights continued commitment to responsible production

Panchshil Realty's Office Portfolio First in APAC to Meet British Safety Council's Global Benchmarks for COVID-19 Related Control Measures

IIIT Hyderabad to Conduct Course on Online Pedagogy

Bank Alfalah and TerraPay to Launch Home Remittance Service to Pakistan

iHerb Announces Major Enhancement to iHerb's Popular Rewards Program

Airtel Selects Ribbon's 5G-Native Neptune Platform to Upgrade its Packet Transport Network

BNIĀ® Global Announces Partnership with JCI, Enhancing Support to Global Business Professionals & Economies

Announcing World Food Travel Market

MSRCosmos Has Earned the SAP on Microsoft Azure Advanced Specialization Status

Shanghai Electric has been awarded EPC contract for 5th phase project of Dubai solar park

TB Alliance Announces European Commission Authorisation of New Treatment for Highly Drug-Resistant Tuberculosis

SIRUI, a Camera Accessories Manufacturer, Released Its 35mm f/1.8 1.33x Anamorphic Lens on INDIEGOGO August 3, 2020

GlobalData Ranks Ribbon the Leader in Network Slicing In 5G Transport Competitive Landscape Assessment

CIFF Guangzhou 2020 Successfully Concludes: Striving to Drive Steady Growth Across the Industry During the Pandemic

Cruise with confidence on Jalesh Cruises from 6th November 2020

GranBio and NextChem sign partnership to develop cellulosic ethanol market

Huawei Announces Global Rollout of New Device Gaming Hub - HUAWEI GameCenter

Flowhaven Opens London Office, Announces 2020 Momentum

Chandigarh & Mohali Housing Demand will get a boost due to Reverse Migration, opines Family Nest Real Estates Private Limited

Bank of Baroda Credit Card offers EMIs on PoS Terminals in partnership with Innoviti

Macrogen Obtains Europe's CE-IVD Certificate for its COVID-19 Test Kit

USGIC Launches India's 1st AI-powered Conversational Agent for Motor Insurance

Colliers International Appoints Subhankar Mitra as Managing Director, Advisory Services (India)

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

FoodServiceDirect.com taps Unbxd's AI to power digital transformation across B2B and B2C

Pinterest Announces Update to Videos to Inspire Audiences in India to take Action on Ideas

CrowdPouch raises Angel Round from Elina Investments

JA Solar Supplies Modules for Malaysia's First Bifacial-Plus-Trackers Project

BowerGroupAsia Welcomes Ratan Shrivastava as new Managing Director for India

New Clinical Trial Reports Reduction in COVID-19 Hospitalization Days by 28%

Cision Publishes State of the Press Release, Uncovering How Communicators Can Create More Effective Press Releases

 
 
TRENDING TOPICS
 
 
CITY NEWS
MORE CITIES
 
 
INDIA WORLD ASIA
Work on setting up of Delhi 'smog tower'...
Dushyant Chautala meets Governor over re...
Reinsurer approves Air India Express' hu...
Money-makers up for sale, Centre follows...
Defence infra of PSUs, OFB to be moderni...
Degrees won't be recognised if no exams ...
More...    
 
 Top Stories
Jack Harrison joins Leeds United on... 
Punjab ramps up viral testing of CO... 
2 Puducherry Cabinet Ministers test... 
3 arrested in connection with Vijay... 
O'Brien urged China to repeal natio... 
Perpetuuiti secures new funding fro... 
India, US has great potential for c... 
UN chief calls for support for Leba...