Thursday, November 21, 2019

SolarWinds Service Desk Releases New Employee Engagement Tools
  SocialTwist Tell-a-Friend  

Date: 23-10-2019 11:21AM
Source: SolarWinds Worldwide, LLC.
Category: General, Internet, Information Technology, Business Services, Technology, It & Tech
Location: Austin, Texas, United States

Business Wire India

SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced two new employee engagement tools coming to SolarWinds® Service Desk. SolarWinds Service Desk Chat, available now, allows employees to directly engage with internal service providers to quickly get the resolutions or resources they need to stay productive. SolarWinds Service Desk has also released an upgraded mobile app experience for service desk agents to provide support on the go.

This press release features multimedia. View the full release here:

SolarWinds Service Desk Chat helps to increase employee productivity by giving them an easily accessible channel to communicate and collaborate with IT. (Photo: Business Wire)

SolarWinds Service Desk Chat helps to increase employee productivity by giving them an easily accessible channel to communicate and collaborate with IT. (Photo: Business Wire)

Employees today are accustomed to the engaging and accessible service experiences they receive in many of the social, consumer, and personal platforms that they use outside of work. The expectation of a similar experience when communicating with internal IT teams has transcended the work environment. In fact, IDC®1 predicts that “By 2020, 60% of CIOs will implement an IT business model and a digital-first culture that focuses on creating digital products and services that improve user and employee satisfaction.” SolarWinds Service Desk enables IT departments and other employee-serving departments in delivering a rich and engaging service experience through a solution that can help them better serve and support employees, improving their overall productivity and satisfaction.

“Employees love real-time interactions as opposed to emailing into the black hole, so it's crucial for IT to provide streamlined ways to engage with their department,” said Andrew Eardley-Day, ITSM system administrator at Betfred. “There are so many engagement and resolution opportunities we can provide through the SolarWinds service portal, giving employees multiple access points to reach us. Now more than ever, we can easily collect the information we need to provide a solution – job done and happy employees.”

SolarWinds Service Desk Chat provides employees with instant access to internal service providers supporting the systems and resources they need to stay productive directly from the employee service portal. Built directly into the service desk, Chat aligns with existing service management processes, ensuring all communication is logged into the service records. By facilitating better real-time communications between employees and internal service providers, both parties have the active attention of each other, allowing issues to be resolved more rapidly and efficiently.

The SolarWinds Service Desk mobile app enables internal service providers to continually support the needs of employees from anywhere, from any device. The intuitive mobile interface brings core service management functionality directly to service providers’ mobile devices, allowing them to create new tickets and service requests, as well as resolve tasks and make approvals. Service providers from IT and other departments can evaluate, update, and escalate incidents with the mobile app, while also utilizing the full commenting capabilities between the requesters and other service providers. Launching later this year, the new mobile experience will give employees the ability to submit requests and tickets through the application, as well as track and communicate with service providers through the app.

“By helping remove the friction of asking for support through time-consuming channels like phone and email, employees are empowered to get the services they need and get back to work quickly. SolarWinds Service Desk enables multi-channel engagement methods for employees to connect with service providers in ways that are most convenient to them,” said Steve Stover, vice president of product strategy – ITSM at SolarWinds. “In the future, employee-serving departments will be able to offer chatbot-powered self-service, assisted by AI decision-support capabilities to help employees find the best solutions to their needs. Our goal is to provide internal service providers and employees choices and flexibility on the medium and form of interaction, allowing service desk groups to deliver the best service experience and keep employees productive.”

Connect with SolarWinds


1IDC FutureScape: WorldWide CIO Agenda 2018 Predictions. Oct 2017. IDC FutureScape - Doc # US41789117

About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.

© 2019 SolarWinds Worldwide, LLC. All rights reserved.


Bridget Devine
Walker Sands
Phone: 312-561-2492

Danielle Livy
Phone: 919-439-9661

More Press Releases

Secure Your Trekking Journey Against Mishaps With Trek Cover From Bajaj Finserv

PerkinElmer Opens Advanced in Vivo Imaging Facility at IISER Pune

CYFIRMA, a leading cyber-threat visibility and intelligence analytics platform company, released Cyber-threat predictions for 2020

HKTDC Hong Kong Toys & Games Fair is Set to Return in January 2020

Corporate Social Responsibility Related News Releases and Story Ideas for Reporters, Bloggers and Media Outlets

Study Uses Masimo Patient SafetyNet™ and rainbow Acoustic Monitoring® to Investigate the Incidence of Desaturation and Bradypnea in Postoperative Patients

Top Corporates Put Together the Sustainability Charter 2020 During the Experience Series 2 by JW Marriott New Delhi

PMJ Jewels Presents New Designs From the Forevermark Artemis Collection by Bibhu Mohapatra

Avail Eye Care Treatments on Easy EMIs With Bajaj Finserv’s Lifecare Finance

Mouser Electronics and Grant Imahara Explore Crowd Funding for Innovators in Newest “Engineering Big Ideas” Video

MSCI Completes Private Offering of $500 Million 4.000% Senior Notes Due 2029

Acclime Appoints Alan Ang as Group Commercial Director to Expand Its Commercial and Sales Team

CORRECTING and REPLACING Salesforce Selects Esri as Key Geospatial Partner

NTENT Appoints Deval Parikh as President of International Business and Chief Product Officer

PanTheryx Announces Exclusive Multimillion Dollar Agreement between APS BioGroup and VitaDairy in Pediatric and Maternal Immunonutrition

ValueMomentum Wins Best Global Business Award

Ayushmann Khurrana, Jim Sarbh, Nushrat Barucha, Remo D’Souza, Pankaj Advani and Many More Genuine Achievers Celebrate at the Teacher’s Golden Thistle Awards

World Heritage Week: Promoting Tourism to Rich Heritage in India

Smartrac to Sell its RFID Inlay Business to Avery Dennison

Here’s How Young Indians Can Finance Their Wedding With Bajaj Finserv Personal Loan

Use Code ADDA52POOL and Avail Cool Offers at Adda52 Rummy

Live Like a Maharaja on Airbnb

Azbil Starts Overseas Sales of Ceiling Temperature Sensor for Office Buildings

BMW India Offers BS VI Variants Across the Entire Product Portfolio

KEM Hospital Takes the Lead in Training Police and Medical Examiners in Collection and Handling of Forensic DNA Evidence

Alibaba Group Announces Pricing of Global Offering

Canada and France Lead the World in Attitudes Towards Equality in Leadership

Worley and Arundo Launch The Data Refinery as a Global Hub for Advanced Analytics in Energy and Resources; Initial Product, DataSeer, Brings Unprecedented Speed and Accuracy to Engineering Diagram Information Extraction

Brookfield Properties Joins Global Campaign Driving Disability Inclusion at the Workplace

Toshiba Releases Its First eFuse, an Electronic Fuse That Can Be Repeatedly Used

Global Study Finds 85% of Grocery Retailers Lack Capabilities, Technology and Expertise to Use Insights to Monetize their Data and Drive Customer Experience

Rock 2020 in Style at Seaside Finolhu Maldives

The Leading Reading School in India, Vidyashilp Academy, Hosts Acclaimed Author Sudha Murty

Sintavia Launches Green Trade Group for Additive Manufacturers

Rockwell Automation Joins Forces with Accenture, Microsoft, PTC, ANSYS, and EPLAN to Help Businesses Simplify Digital Transformation

Beacon Platform Deployed by Shell New Energies to Develop Innovative Solutions

Schlumberger Announces Redemption of 100% of Outstanding 4.200% Senior Notes Due 2021 of Schlumberger Norge AS

Alibaba Cloud Powered $1B of GMV in 68 Seconds, with Zero Downtime During 11.11

MetLife Inaugurates New Asia Center of Excellence in Kuala Lumpur

Noxopharm’s Clinical Programs Aiming to Unveil a Potential Blockbuster Drug in the Cancer Treatment Spectrum

Boosting Industrial Output to Reach 5 Trillion Dollar Economy- Dr. Niranjan Hiranandani

Moody’s Analytics Wins Model Validation Category in Chartis RiskTech100®

FLIR Introduces StormCaster Payload Family for its SkyRaider and SkyRanger Unmanned Aerial Systems

Mary Kay Advocates for Global Female Empowerment, Entrepreneurship and Equality at Top Women’s Conferences Around the World

Virgin Voyages Sets Sights on the Med for Second Ship ‘Valiant Lady’ Launching 3 Exhilarating 7-night Itineraries From Barcelona With Overnights in Ibiza

Andersen Global Expands in Bosnia and Herzegovina

D/N Test: Six held for black marketing o...
J-K: BSF sepoy injured in ceasefire viol...
NCP-Congress likely to finalise decision...
TDP lawmaker gives Zero Hour notice in R...
Congress gives adjournment motion notice...
Don't come to well of the House: LS Spea...
 Top Stories
Ganguly, Kohli & Shastri must conti... 
Kamal Haasan to undergo surgical pr... 
Growth rate to slowdown further in ... 
LG Uplus partners Nreal to launch A... 
This pocket-sized robot cleans wall... 
Women win landmark case against J&J... 
Fossil launches 'Gen5' smartwatches... 
9 peacocks found dead in Rajasthan...