Tuesday, November 24, 2020

AI Driven Contact Center Start-up NeoDove Raises Funding
  SocialTwist Tell-a-Friend  

Date: 23-10-2020 10:00AM
Source: NeoDove
Category: Business/ Finance, Financial Analyst & Investors, General, Consumer Interest, Internet, Bpo/Kpo, Start Up, Information Technology, Financial Analyst & Investors, Business Services, Sme, Technology, It & Tech
Location: Jaipur, Rajasthan, India

Business Wire India

Arpit and Ankit
Arpit and Ankit

NeoDove, a leading AI driven contact center automation platform, has been moving from strength to strength ever since its inception in January 2020. The rapidly growing SaaS enterprise now boasts of over 100 clients from 16 states across Finance, Education, Automobile, NGOs and other industries. Such has been the rapid growth registered by NeoDove that more than 1000 users are using their solution for reaching out to 20,000+ customers on a daily basis. Recently, the NeoDove success story received another stamp of approval when it successfully raised an undisclosed amount led by Ankit Garg, founder of WakeFit and others.

NeoDove was founded by Ankit Agarwal (ex-Cvent and CarDekho) and Arpit Khandelwal (IIT Bombay alumni, ex-OLA) in January 2020. Both of them in their respective experiences and interaction with customers found gaps in business productivity and efficiency because of numerous problems like manual calling and follow ups, different platforms for different business activities, data pilferages, etc. The two Jaipur-based founders designed NeoDove as an effective solution for companies struggling to engage actively with their customers. After slogging it out for several months and numerous trial runs, they finally created this impressive platform.

Ankit says “We plan to expand our operations further by investing aggressively in product development and business growth activities. This latest round of funding validates our work philosophy that affordability and quality can go together. With our customizable platform, companies can increase their TeleSales, pre-sales and post-sales (service, recovery, feedback etc.) productivity to the next level.”

The noteworthy features of NeoDove include one-touch WhatsApp with preconfigured message template, auto-dialer for more calls per telecaller, integrations with all leading industry portals and social media channels to get all leads in one place, real time analytics and business intelligence for having better control on the business processes. It also hosts a market-place for meeting all inbound and outbound calling needs, SMS, etc. It also has customisable script builder, automatic flow of leads, AI-powered database management, geo-tagging, and multilingual interface.

When the COVID-19 induced pandemic ushered in an era of uncertainty for companies, NeoDove emerged as an effective solution for sales teams across companies. With its fine-tuned features, the platform allowed companies to come over the challenges posed by the coronavirus pandemic and explore a new and effective way of conducting their operations.

With the ‘new normal’ effectively in place and work from home becoming a norm, a platform like NeoDove is not less than a boon for the corporate sector. Not only is it allowing the companies to keep track of their customer interactions but has also been enhancing the productivity of the employees' manifolds; a true ‘win-win’ for all.

NeoDove is catering not only to the corporates in big metropolitan cities but small and medium-sized businesses in Tier-4 cities as well. While NeoDove aims to be a one-stop solution for SMBs, for their tele-sales, pre-sales and post-sales related requirements, it also aims to bridge the gap between educated women who are on a break due to lack of opportunities or to take care of their families and companies who are unable to hire good qualified workforce for telesales and other business processes.

Arpit says “Our vision is to get these women especially from tier 2 and tier 3 cities of India, to mainstream jobs and hence increasing productivity and decreasing cost for the SMBs using NeoDove’s platform.”

Over the last few years, the SaaS (Software as a Service) sector in India has been moving from strength to strength. With such exciting opportunities available, it is not a surprise that various start-ups have forayed into the market but with mixed results. As per the latest NASSCOM Report, SaaS in India is expected to register an impressive year-on-year growth of 35%. NeoDove has been one of the success stories of the Indian SaaS market. How it shapes its growth trajectory from here is a thing to see.

More Press Releases

Mary Kay to Support Sea Turtle Conservation Efforts and Promote Sustainable Eco-tourism Practices With the Nature Conservancy in the Solomon Islands

Vrone - Can Loungy Streetwear be Sustainable?

Right Time to Buy or Invest at Hiranandani Estate, Thane With Grab the Deal Offers

GlobalLogic Acquires ECS Group, a Leading UK-Based Digital Transformation Company

Humanigen Australia Proprietary Limited Established to Facilitate Asia-Pacific Growth Plans

Techmagnate Wins Digital Mandate for Koenig Solutions

Gnani.ai Launches Mandarin to English Integrated Speech Solution for Indian Defence

GrAI Matter Labs Raises $14M to Bring Fastest AI per Watt to Every Device on the Edge

V-Trans Announces the Starting of Its Operations to SAARC Countries on the 62nd Foundation Day

Call for Code Names India-Based AI Farm as the APAC Regional Winner

NIIT Earns Two Coveted Learning Technologies 2020 Awards Jointly With MetLife

FM Ensures Sparkling Diwali for India

Moody’s Analytics Wins Climate Risk Award at Chartis RiskTech100®

Turtle Wax, Inc. Teams up with Three Premium Detailing Studios, Plans to Expand to 23 Additional Key Cities in India

GoDaddy Offers Easy Domain Transfer Service at a New Discounted Price in India Helps Local Businesses in the Country Continue Running Operations Online Smoothly

Asia Today Research & Media Acknowledged and Felicitated the Winners of Asian Achievers Awards 2020

Pulse Plus Pharmacy becomes the First e-Pharmacy Start-up to Turn Profitable

Indian Cancer Society Launched Breast Cancer Bhavishya Campaign

Druva Supports Employees in India With Extensive Benefits as Remote Working Continues Until Spring of 2021

Scool.Buzz Wins a Spot in the Coveted Indian Content Leadership League in the First Year of Its Operations

Gloscout and TrenData Announce Strategic Technology Partnership

CGTN: China Outlines Four-point Proposal for the Future of APEC

A Start-up From Haryana Quietly Disrupting Commercial Vehicle Industry

Filming Chatth devotees sparks communal ...
Ex-Assam CM Tarun Gogoi passes away, cre...
Can BJP do a Dubbaka in Tirupati Parliam...
Shah lunch at Bankura family a show-off,...
K'taka launches project based learning m...
Ahead of GHMC polls, Owaisi challenges B...
 Top Stories
Jason Derulo feels happy to share h... 
Amrapali's Anil Sharma hasn't depos... 
70-year-old man shot dead in Delhi'... 
Last few days left: Calling out asp... 
Sara Ali Khan shares alluring close... 
Staying in bio-secure bubbles 'big ... 
Kerala Cong chief Chennithala to fi... 
AAI commences Aviation Safety Aware...