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Railways launches single window web portal for passengers
New Delhi | Friday, Jul 8 2011 IST
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In a milestone measure taken by the Ministry of Railways, a comprehensive Indian Railway web portal with the URL www.indianrailways.gov.in has been launched with a view to consolidate all services and information on a single window web-interface for the public. This comprehensive omnibus single window web interface will be for the entire rail user community of India, including the Passenger, Freight or Parcel Service customers.

At a programme jointly organised by Eastern Railway and Kolkata Metro Railway yesterday at Kolkata, former Union Railway Minister and Chief Minister of West Bengal Mamata Banerjee launched the unique public friendly facility. Minister of State for Railways Mukul Roy was among those present on the occasion. The other activities inaugurated at this function included Automatic Fare Collection and Passenger Control System (AFC and PC) gates at all Kolkata Metro Stations. To curb the growing menace of railway ticket booking touts, the Indian Railways have come out with a unique initiative of providing rail tickets on mobiles. Called m-ticket, the facility can be availed by downloading the mobile ticketing application on the cell phone from the IR web portal. On completion of booking and payment formalities, an SMS containing the ticket details will be sent to user which is referred to as Mobile Reservation Message (MRM). Such passengers need not require to carry a print out of the ticket and instead can display the MRM on platforms, when asked for tickets. A similar facility has been provided for laptop and palmtop users, who can get a Screen-shot of the e-ticket from their laptops (referred as Virtual Reservation Message or VRM). According to official sources, "No Travel Agents" will be allowed to use the new web portal to facilitate convenient booking for passengers. The e-ticketing module of the Indian Railway Web Portal is expected be the most sought after facility by passengers.

The IRCTC operations will continue in parallel on the IR website. In the additional facility, no travel agents have been allowed so that passengers can book their tickets during the peak hours.

The Portal will broadly provide e-ticketing on the Internet (booking and cancellation) and e-ticketing on mobile phone (booking and cancellation). Individual users choosing the facility shall be required to register themselves for the first time for this purpose after submitting the mandatory details and shall be provided a unique user ID. This registration will be free of charge. Thereafter, they can avail the services of booking and cancellation of e-tickets and take a printout of the e-ticket, which is known as Electronic Reservation Slip (ERS).

According to the Ministry, it is mandatory that at least one passenger booked on the e-ticket/m-ticket carry at least one of the following eight proofs of identity (in original ) : These includes voter Photo Identity Card issued by the Election Commission of India, Passport, PAN Card issued by the Income Tax Department, Driving Licence issued by the RTO, Photo Identity card issued by the Central/State Government, Student Identity Card with photograph issued by recognised school/college for their students, Nationalised Bank Passbook with photograph and Credit Cards issued by Banks with laminated photograph.

ERS/MRM/VRM along with any one of the eight prescribed ID proofs in original and the indication of the passenger's name in the Reservation Chart will entitle him to travel. The documents will be required to be produced on demand by Ticket Checking Staff on the platform.

The facility of booking e-tickets through IR Web Portal will be available from 0030 hrs to 2330 hrs daily. Booking for a particular train shall be permitted up to the time of preparation of reservation charts.

A maximum of eight PNRs per user ID per month is permissible, while no group booking is permissible on e-ticketing through the web portal.

The service charges levied by the Railways are Rs five per ticket for Sleeper Class (SL) and Second Sitting (2S) classes and Rs 10 per ticket for all other Reserved Classes.

The detailed procedure of cancellation and refund has also been mentioned in the portal.

-- (UNI) -- 08DI37.xml

  LATEST COMMENTS (1)
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Raj Krishan (Delhi)
I am not able to do the registration on that site this is very embarrassing 2- 3 hours still and and waiting for email which they sent for verification .The website is useless.I am very unhappy about the services given by Indian railways.
Thursday, July 14, 2011 5:14:55 PM | Reply
 
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