Monday, October 14, 2019
News

Global CRM software grew 15.6% in 2018: Gartner

   SocialTwist Tell-a-Friend    Print this Page   COMMENT

Mumbai | Monday, 2019 11:15:05 PM IST
Global spending on customer experience and relationship management (CRM) software grew 15.6 per cent to touch $48.2 billion in 2018, a new report from Gartner said on Monday.

CRM remains both the largest and the fastest growing enterprise application software category.

Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5 per cent increase from the 2017 revenue of $172.1 billion.

"Cloud growth has dropped slightly in 2018 but remains strong at 20 per cent and significantly above the overall growth rate of 15.6 per cent for CRM," Julian Poulter, Senior Director Analyst at Gartner, said in a statement.

"As an early mover to the Cloud, CRM software is probably seeing a gradual reduction in cloud growth rates due to high adoption," the statement added.

The top five CRM software vendors accounted for more than 40 per cent of the total market in 2018.

The top five vendors had very little change in ranking compared with 2017, although Microsoft climbed into the fifth position, narrowly displacing Genesys.

--IANS ksc/rtp

( 184 Words)

2019-06-17-17:18:06 (IANS)

 
  LATEST COMMENTS ()
POST YOUR COMMENT
Comments Not Available
 
POST YOUR COMMENT
 
 
TRENDING TOPICS
 
 
CITY NEWS
MORE CITIES
 
 
 
MORE SCIENCE NEWS
Google honours Belgian physicist who bro...
Avaya set to enter Indian market in big ...
Study predicts what people admire about ...
Students feel professors must stop inter...
Apple TV+ creators asked to avoid portra...
Mobile banking app sues Facebook over Ca...
More...
 
INDIA WORLD ASIA
UP: Two held for kidnapping, beating stu...
Wearing BJP T-shirt, Maharashtra farmer ...
MP political circles abuzz after Scindia...
TMC, BJP trade fire over Jiaganj murders...
Mau : 7 died, 15 injured in house collap...
Haryana elections: Prime Minister Modi t...
More...    
 
 Top Stories
Ex-LTTE cadre arrested with firearm... 
China's exports declined further in... 
Typhoon Hagibis: Rescue efforts und... 
FIFA WC qualifiers: India aim for 1... 
Rahul a failed leader, needs to be ... 
HAL workers launch countrywide inde... 
Delhi air quality remains 'poor' fo... 
Man who committed suicide in Buldha...