ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced the general availability of ManageEngine Infrastructure Management Solution (IMS), a comprehensive management platform for Managed Service Providers (MSPs).

ManageEngine IMS is an integrated suite of network, systems and applications management software providing the capability to monitor heterogeneous computer environments, including networking gear; Windows, Linux and other UNIX platforms; application servers; LAN and WAN segments; ERP systems; databases; mail servers; Java transactions; and other web-based services. ManageEngine IMS offers a unified console and customer-centric views, supporting service level agreements (SLAs), enterprise-wide. The management platform provides complete visibility into each component and key insights to identify, isolate and troubleshoot specific problems, whether they originate in the network, servers, applications or any other part of the IT infrastructure. MSPs can see customer or site specific drill-down views and reports of their entire IT assets.

ManageEngine IMS, being a multi-tenant solution, enables MSPs to monitor multiple customers’ IT infrastructure with a single technology platform, lowering the cost of tools and operations. The solution proactively monitors all key performance metrics and associated SLAs and represents them in intuitive Business Dashboards. ManageEngine IMS also includes an integrated ITIL-ready Service Desk, which includes automated trouble ticketing, incident management, problem management, change management, a knowledge base, and more, reducing the complexity of workflows in production and making it easier for MSPs to run effective service operations.

ManageEngine IMS allows the MSP to create role-based ‘end-user accounts’ to view their own IT assets and the associated metrics and SLA status in real-time. This transparency of information enhances the trust in the relationship between the MSP and their end customer and thus strengthens it.

Traditionally, MSPs used either a mix-and-match collection of point products (open source or homegrown) or expensive end-to-end monitoring tools from high cost vendors. ManageEngine IMS offers a viable alternative by providing an integrated end-to-end monitoring platform that can monitor the health, availability and performance of today’s heterogeneous computing environments, at an affordable price.

"Managed Services is a very competitive market and there is a real need for a monitoring tool that can lower the cost of licensing, operations and maintenance,” said Sridhar Iyengar, vice president of Global Solutions, ManageEngine. “ManageEngine IMS addresses this crucial need required to sustain a profitable Managed Services business. Our breadth of product portfolio in the IT Infrastructure Management space enabled us to react quickly to this growing market need and launch this new offering. We understand that the MSP’s goal is to offer comprehensive management of the IT infrastructure, keeping costs low and offering high quality SLAs. ManageEngine IMS is aimed at enabling the MSP to deliver superior value and increase customer satisfaction.”

Availability

ManageEngine IMS is available immediately for download from the ManageEngine website. A fully functional 30-day free trial is offered in addition to free technical support during evaluation. For more information, please visit http://www.manageengine.com/ims and contact ims-eval@manageengine.com.

About ManageEngine

ManageEngine is the leader in low–cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 36,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit www.manageengine.com.