QAI, LiveBean Integrate Operations
Date: 29-10-2009 03:05 PM
Source: QAI (Business Wire India)
Category: Business, Science & technology, Leisure
Location: New Delhi, Delhi, India
QAI (www.qaiglobal.com), the global consulting and workforce development firm, and LiveBean (www.livebean.net), a customer services specialist consulting organization recently consolidated and integrated operations worldwide. QAI, which addresses the space of “Operational Excellence” and is the market leader in this domain, have now merged operations of LiveBean within its portfolio to offer augmented solutions to their BPO and Customer Services clients.
Mahesh Punia and Ashish Gupta, who were the main founders of LiveBean, will join the already existing strong team of QAI, with Mr. Punia taking the responsibility of the SBU CEO to further develop the BPO and Customer Services business unit at QAI. The clients of LiveBean, both corporate and individuals will migrate to QAI platform and this migration would be completed over the next two months. Mahesh has held various senior level management positions in large organizations before turning an entrepreneur. He brings along a rich experience and track record of developing businesses globally, along with very strong subject matter expertise in terms of science of customer services and outsourcing.
With this integration, QAI gains access to the fast developing African market through the highly satisfied client base of LiveBean. LiveBean has presence in India, Kenya, Nigeria, Uganda, Tanzania and Bangladesh, and QAI has offices based out of US, UK, Canada, Singapore, China, Malaysia and India.
LiveBean is a niche consulting firm with three key lines of business spanning training and certification, consulting and customer experience management research. It specializes in solutions for the customer services and BPO domain with clients mainly in India and Africa.
Mahesh Punia, Founder, LiveBean commented, “Given the synergies between QAI and LiveBean, it was of advantage to the customers of both organizations to benefit from each other’s complimentary skills and offerings. I am delighted to integrate the operations to better serve the needs of the industry in the outsourcing and customer services domain.”
Navyug Mohnot, CEO, QAI said, “We are very happy to have the Management team of LiveBean as a part of QAI to further the already existing BPO and CSO focus here. We are now looking forward to taking our experience to the next level and provide our clients with enriched services.”
About QAI:
QAI is a leading global consulting and workforce development organization addressing ‘Operational Excellence' in knowledge intensive service organizations.
QAI Global Services, the consulting division of QAI, addresses the space of Operational Excellence which includes the areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.
QAI Global Institute, the Competency Development division of QAI, focuses on creating international Education and Training products and services to address the Competence Development, Assessments and Certifications to cater to the large pool of manpower requiring skills for increased employability.
QAI is currently servicing over 200 clients in 30 countries and our regional bases are located in US, India, UK, China, Singapore, Malaysia and Canada.
About LiveBean:
LiveBean is a customer services specialist consulting firm, focusing on customer contact management specifically across all touch points of an organization.
With experience cutting across various industry verticals, LiveBean has delivered some complex projects in Telecom sector, Banking & Financial sector, Contact Centers, Utilities, Supply Chain Management and government sector across the globe.
LiveBean is a niche consulting firm with three key lines of business – Training & Certification, Consulting and Customer Experience Management research. It currently has operations in 6 countries – India, Kenya, Nigeria, Uganda, Tanzania & Bangladesh.
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