With the customer services and the outsourcing industry moving up the maturity curve in India, Singapore-based OmniTouch is all set to impart specialised training and structured solutions to this industry. Headquartered in Singapore with offices in Kuala Lumpur, Jakarta and Delhi, the company is a pioneer in delivering international caliber and standards with local presence and expertise.
Client solutions are developed and delivered to enable service excellence across the organisation, through three independent but highly interlinked lines of business for OmniTouch.
Since its entry into India in January this year, OmniTouch has been engaged with companies like Idea Cellular, Bharti Televentures, Avaya Global Connect, HDFC, Convergys and Scope International.
OmniTouch Director South Asia Mahesh Punia said, ''To date the growth in various industries that we engage in has been impressive.
However, key areas of service excellence and customer experience remain weak and these fault lines could be risky for the future of industries such as the contact centre / outsourcing industry.
Omnitouch will strive to add immense value to these sectors. It is our global vision to empower clients to enhance their customer experience and drive efficiencies.'' Whether clients choose to implement a focused training solution or a comprehensive multi-disciplined approach to transform service excellence, our functional expertise in consulting, research and training provide for depth of options and insight.
Through affiliation with recognised global leaders, including the International Customer Management Institute (ICMI) and the Call Centre Industry Advisory Council (CIAC), OmniTouch also provides access to global standards of performance with implementation at the local market level.
''We see India as no exception to that and with immense talent available and an evident desire to excel prevalent amongst India based organisations, we are eager to be the partners in their quest for service excellence,'' OmniTouch Global CEO Daniel Ord said.
Besides advising, planning, developing, implementing, auditing and recommending, OmniTouch has the capability to focus on education and "transfer" of skills, knowledge and abilities.
OmniTouch's helps the contact centre indusry through its network of business offices in the region, ongoing conference and speaking events, Industry-based scholarship programmes, promulgation of global standards, publications and memberships, cross-sharing of knowledge and learning across the global landscape.
Its South Asia operations are headquartered in Gurgaon and key personnel, trainers and resources are also sourced from international offices as and when required.
Among its clients are multinational companies and organisations focused on service excellence including Microsoft Asia Pacific, ExxonMobil, Scope International (Malaysia and India), Maxis Mobile (Malaysia and Indonesia), The Economist, Thai Airways (Thailand), The Financial Times (Hong Kong), SMART (Philippines), OCBC Bank, Citibank, Singapore Press Holdings, Avaya Global Connect (India), Bharti Televentures, IBM Malaysia, The Singapore Economic Development Board, Dell Asia Pacific, The Singapore Public Utilities Board, The British Council, the AMBank Group (Malaysia), DHL Asia Pacific, Idea Cellular (India), StarHub (Singapore), Dialog GSM (Sri Lanka), Intel (Malaysia), AKTEL (Bangladesh), the Cyprus Telecommunications Authority (Cyprus) and FedEx (Malaysia).
UNI RT PV HT1428
